10 Questions to Ask Any Body Shop Before You Book

You have plenty of options when it comes to choosing a body shop for your vehicle. It can be a stressful process if you don’t have all the facts or don’t even know where to start. At Red McCombs Superior Body Shop in San Antonio, TX, we believe you deserve transparency and top-tier care from start to finish. Whether you’ve been in a fender bender or need more serious repair, asking the right questions up front helps you avoid surprises later.

Before you hand over your keys, here are 10 must-ask questions to help you choose the right body shop with confidence.

1. Are You Industry or Manufacturer Certified?

Manufacturer certifications (like Ford, Hyundai, or GM) indicate that the technicians are specifically trained to care for your vehicle’s brand. Industry certifications such as I-CAR Gold Class indicate advanced training and repair standards, so you can rest assured your vehicle is in good hands.

Why it Matters: Certification shows the shop meets strict requirements for proper repair and safety.

2. What Kind of Parts Do You Use?

Body shops can use a variety of parts when it comes to repairs. However, OEM (Original Equipment Manufacturer) parts are the best way to go because they are specially made to fit your vehicle. Some shops use aftermarket or recycled parts instead, which may not always keep your vehicle up to the manufacturer’s standards or fit exactly the way they’re meant to.

Why it Matters: OEM parts ensure better fit, reliability, and performance, especially for newer models.

3. What Warranties Do You Provide?

The repair shop you choose must stand behind its work. If it doesn’t, that’s a red flag. Ask what’s covered, for how long, and whether the warranty transfers if you sell your vehicle. Keep yourself and your investment protected.

Why it Matters: A solid warranty reflects confidence in the work being done and protects you in the long run.

4. Can You Explain the Repair Process?

Throughout each step of your vehicle’s service or repair, you should be informed of what’s happening at each stage. A shop you can trust should explain procedures and keep you updated.

Why it Matters: Clear communication reduces stress and keeps you in the loop the entire way.

5. What Insurance Companies Do You Work With?

Many body shops coordinate with a variety of insurance companies. They may even work with them directly, which can help speed up the process and cut down on paperwork on your end.

Why it Matters: Direct insurance handling can speed things up and avoid billing confusion.

6. Can You Match My Vehicle’s Paint Color?

Paint color-matching takes skill and proper equipment. The right shop will use computerized color-matching systems and blend paint to match your vehicle’s finish perfectly. After all, we want you to ride in style as well as safety.

Why it Matters: Mismatched paint is a clear sign of poor-quality repair, and it affects resale value.

7. Can I Get a Written Estimate Before Service Starts?

It’s important to ask for a detailed, written estimate before repair service begins. When you know what you’re paying for before you reach for your wallet, you can feel more confident in your vehicle’s service.

Why it Matters: Transparency helps you compare quotes fairly and avoid unexpected charges.

8. What are Your Options for Loaner Cars or Rental Assistance?

If your vehicle’s service or repairs will take more than a day – or if you just don’t have time to sit and wait – ask if they offer loaner vehicles or rentals through your insurance.

Why it Matters: Being without a vehicle is inconvenient. A shop that helps with transportation shows they value your time.

9. How Long Will the Repair Take?

While timing can vary, a professional shop will give you a realistic timeline based on the scope of the damage.

Why it Matters: Clear scheduling keeps you from being left in the dark and helps you plan ahead.

10. Do You Have Examples of Past Work or Reviews?

Photos of previous repairs or online reviews can tell you a lot about quality, customer service, and reliability.

Why it Matters: Reputation speaks volumes, especially when it comes from other San Antonio drivers.

Get Straight Answers at Red McCombs Superior Body Shop

When you choose Red McCombs Superior Body Shop in San Antonio, you don’t have to wonder. We’re happy to answer every one of these questions and more, so you can feel confident in making us your go-to body shop. Our certified technicians, factory-approved parts, and dedicated customer care team make it easy to get back on the road without added stress.

If you’ve been in an accident or need a trusted repair partner, schedule your visit with Red McCombs today. We’re here to make the process simple, honest, and worry-free from start to finish.

Disclaimer: This content was drafted with AI assistance for initial drafting, reviewed by a subject-matter expert for accuracy, and edited by our team of writers and editors.